In 2015 Partek scientists answered over 12,000 questions from researchers around the world and trained an additional 3,000 plus researchers through complimentary webinars, onsite workshops and one-on-one web meetings. The Partek field application team consists of PhD and advanced degree scientists around the globe who are not only experts in the use of Partek software but also in the analysis of genomic data.
“Analyzing next generation sequencing and microarray data is complex, time-consuming and involves a lot of back-and-forth discussions,” said DJ Meyer, chief operating officer for Partek. “Our customers ask questions of their data, consider the results and ask more questions. Our scientists devote a considerable amount of time understanding our customer’s data and helping them complete their research,” Meyer said. He goes on to say “It’s because of this dedication to our customers that Partek software was cited in more than 900 NGS and microarray peer-reviewed publications last year”.
Partek customers value this approach to customer service. “My team and I highly appreciate the constant willingness of Partek scientists to help solve problems and provide us with exemplary support via tutorials, phone, internet conferences, etc.,” said researcher Dr. Mariusz Kowalewski at the Institute of Veterinary Anatomy at the University of Zurich. “It has been a good experience and we hope for a longstanding cooperation,” said Dr. Kowalewski.
While Partek has been busy training scientists, so have their customers. Dr. Florent Dumont, a bioinformatician at Institut Cochin in Paris, has not only used Partek software to contribute to several of his own publications, but to also train other scientists. Dr. Dumont said, “I use Partek Software because it’s so reactive and easy to use and it enables me to perform analysis sessions ‘live’ with researchers.”
For questions about Partek software products or to set up a training event, contact Partek.